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Navigating Rental Vehicles During Repairs: What You Need to Know

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Curious about rental vehicles while your car is being repaired? Here’s a comprehensive guide to help you navigate the process seamlessly:

  • Pre-Arranged Rentals: Sometimes, your insurance adjuster may pre-arrange rental accommodations. You might receive confirmation from the rental company before visiting us. Simply inform them of your appointment date and time.
  • In-House Reservation: If pre-arrangements haven’t been made, we’ll assist you in reserving a rental vehicle when scheduling your repair appointment. If you have a specific arrival time, we can arrange for the rental company to meet you at our facility.
  • Pick-Up Process: When you arrive, the rental company will pick you up for paperwork at their location. Plan for about a half-hour for drop-off and rental vehicle acquisition.
  • Return Process: Once your vehicle is ready for pickup, return the rental to the designated location. The rental company will then transport you back to us.
  • Insurance Coverage: Most insurance policies have rental coverage limited to the duration of your vehicle’s repair. Note that any additional days may incur personal charges. Notify your adjuster if you require an extension due to unforeseen circumstances.
  • Rental Insurance Option: Rental companies may offer insurance for an added fee. Remember, your vehicle’s coverage extends to the rental while in our shop. Consider whether the additional insurance is necessary for your situation.

For further insights into rental vehicles, insurance coverage, and your rights as a consumer, visit us at idol.com.

Trust ID Collision for a seamless repair experience and exceptional customer service.

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