Insurance Direct Collision Centres is the brainchild of Dennis Pacheco. He also happens to be the owner, manager, estimator and clean up guy! Having the owner on site and involved in your vehicle’s repair is a great form of quality control. He knows inside out what needs to be fixed since he is the one that assesses the damage and discusses it with you.
So, as he cleans your vehicle after repairs have been completed, he’s also checking to make sure that everything has been fixed to his standards. Those standards are quite high. We believe that word of mouth is one of the best ways to draw in new business. We also know it can hurt a business. So, our goal is to avoid the negative talk and make sure your experience is as good as it can be under the circumstances (we understand nobody really wants to be in need of our services).
To that end, our office staff will do their best to help you navigate the steps of the repair process and answer any questions you may have. We are also confident enough in our crack team of paint and body technicians to provide a lifetime warranty on their work. They have experience with both domestic and imported vehicles so whatever you’ve got we can help you out. If you make a wrong turn, make the right choice and come see us at Insurance Direct Collision Centres!
Maddi Kipling2024-02-06They went above and beyond repairing my car. Very satisfied 10/10
James Rodgers2024-01-30They did a great job repairing my truck after a deer ran into it. It was a tricky insurnace situation but they guided me through it. Truck was completed fast and before the original timeline given. Great Job.
Brian Jones2024-01-30Took my Explorer in for repairs. The work was done well, plus the car came back cleaner then when I left it. Customer service was also excellent. Would highly recommend.
Devin Fowlie2024-01-03Excellent service, great communication. Had one minor issue after the repair but it was handled very quickly and professionally.
Rainey Barr2023-11-10from start to finish this group of people were awesome. I took my Kia in for repairs the estimate was done quickly, the work was done promptly and they were amazing to deal with. My car was returned clean and pretty again. thank you again
Scott Miller2023-07-17Great customer service, professional repairs. One of my rear bumper cover clips was not holding properly after a repair. When the part came in they told me to just drop in and they fixed it while I waited.
Collin Stuart2023-01-22Outstanding workmanship, better than factory paint finish, very professional and friendly staff. Dennis a straight up guy and has always made sure your vehicle will be repaired properly with the right parts or he won't fix it at all. He definitely puts your interests first before the insurance companies.
Issac Ong2022-09-29The right side bumper of my car came off after I mount on a kerb while trying to turn out from a parking lot. Got referred here from Mazda Kingston. The guy at the desk was friendly, reassured me that his mechanics might be able to slide the bumper piece back and the car will be good as new. Just as he promised, the process only took about 10 minutes and my car is looking as new! I am impressed by the professional and friendly attitude of the staffs. I will give 6 stars if google allows me to. Thank you for your help!
Working with your insurance company
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